Blue Flag Technologies provide a unique Support
and Upgrade Contract that, we believe, is the
best customer care package on offer.
Not only are customers entitled to unlimited
technical support but also all product upgrades
are provided at a ‘no cost option’.
This means customers are offered the latest version
of the software purchased at no additional capital
cost. Additionally, Blue Flag Technologies guarantee
that the cost of the Support & Upgrade Contract
will not rise beyond the rate of inflation year
on year. This ensures that customers can accurately
calculate the total cost of ownership for their
SERVICEmail system.
Our Response Centre provides the highest levels
of support to our customers. Manned by a team
of highly skilled, trained and experienced technical
consultants, the Response Centre ensures customer’s
individual support requirements are met.
As well as the standard support offering, Blue
Flag Technologies can also offer tailored packages
for ‘out of hours’ support. Whichever
support package is chosen, Blue Flag Technologies
adhere to demanding SLA and escalation policies
to ensure total care of your SERVICEmail system
– all the time.
The Blue Flag Technologies ‘Total Care’
package extends beyond the project implementation
lifecycle. Our philosophy is to build long-standing
customer relationships that ensure the benefits
of our solutions continue to grow with your business.
Our dedicated professional consultancy team will
provide advice and guidance in project management,
system integration and system-specific consulting.
Customer feedback and requests for new functionality
are key to the ongoing expansion of the SERVICEmail
suite and Blue Flag Technologies actively encourage
our customers to input into the SERVICEmail development
road-map.
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